Refund policy

Cancellation, Exchange & Store Credit Policy

Digital Products & Instant Delivery

Delta Digital sells digital software licenses that are delivered electronically after purchase. Because digital products can be delivered and activated immediately, purchases are generally not eligible for cash refunds to the original payment method once the license or digital access has been issued or activated.

By accessing or activating a delivered license, you acknowledge that delivery of the digital product has been completed.

Customer Guarantee

We want customers to receive a working product that matches the stated compatibility requirements.

If a product is confirmed to be non-functional because of an issue originating from Divine Digital, such as a server-side failure or product defect, we may provide one or more of the following remedies:

• Replacement or exchange for another eligible digital product of comparable value
• Divine Digital store credit
• Additional subscription or license time
• Other account credit or compensation offered by our support team

Support & Eligibility

If you experience a technical problem, contact Delta Digital Support within 48 hours of purchase and provide enough information for our team to investigate the issue.

Customers are expected to cooperate with reasonable troubleshooting steps. If our team verifies that the problem is caused by an internal product or service issue, an eligible remedy will be provided.

Situations Not Normally Covered

Compensation generally does not apply to issues caused by circumstances outside Delta Digital's control, including:

• Third-party game, software, or platform updates
• Failure to meet published system or compatibility requirements
• Antivirus, firewall, security software, or local system conflicts
• Account restrictions or enforcement actions imposed by third-party platforms
• Incorrect installation or configuration outside the provided requirements
• Choosing not to use an active license after it has been delivered
• Changes to third-party services that temporarily affect compatibility

Payment Disputes

If you have a billing or product issue, please contact Delta Digital Support first so we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is opened, access associated with the disputed transaction may be suspended while the dispute is reviewed. Delta Digital may provide relevant transaction, delivery, activation, and support records to the payment processor as part of the dispute process.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

Policy Exceptions

Consumer rights may vary depending on your location. Where applicable law requires a refund, cancellation right, or other remedy that differs from this policy, applicable law will control.